Privacy Policy

Last revised on December 20, 2024

Welcome to WooPlus Privacy Policy ("Policy")

This Policy describes how WooPlus ("us," "we," or "WooPlus") collects, uses, protects, and discloses information about you when you access or use the WooPlus mobile application or its website found at wooplus.com, whether through a mobile device or computer (collectively, the "Service").

WooPlus operates the WooPlus App and the related Site and is the controller of personal information collected and processed through the App and Sites. For European data protection law purposes, WooPlus acts as both the controller and processor of personal information.

WooPlus has appointed a Data Protection Officer (DPO) to oversee its privacy practices. You can reach the DPO by emailing user@wooplus.com. Our DPO ensures compliance with applicable data protection laws and will assist in resolving any privacy-related concerns.

This Policy applies exclusively to the WooPlus Service and not to any other websites you may access via links within the Service. Those websites may have data collection and use practices and policies that differ materially from this Policy.

We encourage you to read this Privacy Policy carefully when using our Service. By using our Service, you acknowledge and agree to the practices described in this Privacy Policy.

WE DO NOT SELL ANY OF THE INFORMATION THAT WE COLLECT

If you are a resident of Washington or Nevada, please review our Consumer Health Data Privacy Policy, which provides additional details on how we handle Consumer Health Data in these states.

1. What Information We Collect

Information You Voluntarily Provide
Category	Description
Account Information	When you create an account, we collect the basic information necessary to set up your account, such as your email address, phone number, name/username, date of birth, and, if you choose to sign up through a third-party service, your Google or Apple account details.
Profile Information	When you complete your profile, you can share additional details about yourself, such as your location, bio, height, ethnicity, body type, body shape, occupation, income, parental status, religion, smoking, and drinking habits, interests, and answers to the "About You" quiz. In some countries, certain information—such as information related to sexual orientation, lifestyle, health, or religious beliefs—may be considered sensitive or special. By choosing to provide this information, you consent to its processing as described in this Privacy Policy.
Content	When you use our service, you may share various types of content, including photos, videos, audio, text, and chat messages with other members, as well as public posts.
Purchase Information	When you make a purchase, we record transaction details, such as the product purchased, purchase date, price, and subscription status. If applicable, Apple or Google may provide us with information like a unique transaction ID, order ID, payment status, or reason for cancellation, but no personal information from your Apple iTunes or Google Play account is shared with us.
Marketing, Survey and Research Information	From time to time, we may invite you to participate in surveys, focus group interviews, or market research studies for research or marketing purposes. If you choose to participate, you may be asked to provide responses, feedback, or share personal experiences. Additionally, we may ask for Success Stories to feature on our website or within the WooPlus Dating app, which could include photos, videos, a brief story, and the names of you and your significant other. Participation in these activities is entirely voluntary, and we will retain your submission until you request its removal. If you prefer not to be contacted for such opportunities, please email our Customer Support Team at support@wooplus.com or use the feedback options in the WooPlus app.
Customer Support Information	When you contact our Customer Support team via email at support@wooplus.com or through the feedback options in the WooPlus Dating app, we collect your email address, the content of your message, and any additional information you provide to help address your inquiry. In some cases, we may also track your IP address. We maintain records of all communications with you, including any complaints or reports made by or about you by other Users. Additionally, our moderation tools and teams may collect further information as part of their investigations.
Information Generated or Automatically Collected
Category	Description
Usage Information	When you use the WooPlus Dating app, we automatically collect and store information about your device, location, and activities within the app. This includes your device type (model and manufacturer), operating system, app version, IP address, and the date and time you accessed our services; your in-app interactions, such as login times, features used, actions taken (e.g., liking or disliking content, reading or deleting messages), changes made to your profile or account settings, and the date and time you deactivate your account.
Technical Information	When you visit the Service, we may assign your device one or more cookies to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Service, such as the pages you visit, the time and date of your visits, and the links you click. If we display advertisements, we or third parties may use the information collected through cookies and similar technologies to show you personalized ads on other sites or apps.
Other Information Collected with Your Consent
Category	Description
Location Information	With your permission, we collect your precise geolocation (latitude and longitude) from your device to offer location-based features. We collect your location data, including but not limited to GPS data, WiFi data, and cell tower data. If you decline permission, some location-based features may not be available. We may also collect general location information from your IP address, such as city, state, and country, to personalize your experience and show nearby profiles. If you have granted us access to your location and wish to disable it, you can do so by following these steps: iPhone: Settings > Privacy > Location Services > WooPlus Android: Settings > Location > WooPlus > Permissions > Location

We recommend and encourage you to think carefully about the personal information you disclose about yourself to other users. We do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card or other financial details, national identity numbers, drivers' licence details or other sensitive information on your profile or in a chat message since such information may be open to abuse and misuse.

While you may voluntarily provide us with sensitive information about yourself such as your ethnicity, personal interests, religion or other sensitive information there is no requirement to do so. Photos that you post may also reveal more detailed information about yourself or your location. You should be cautious and review any photos you choose to post. Where you choose to post sensitive personal information about yourself, the information you share is at your own risk.

For Users who are California residents, the data we may collect falls within the following categories of "personal information", as defined by the California Consumer Privacy Act (CCPA):

A. Identifiers, such as name and location;

B. Personal information, as defined in the California customer records law, such as contact (including email and telephone number) and financial information;

C. Characteristics of protected classifications under California or federal law (if you choose to provide them), such as age, gender identity, marital status, sexual orientation, race, ancestry, national origin, religion, and medical conditions;

D. Commercial information, such as transaction information and purchase history;

E. Biometric information;

F. Internet or network activity information, such as browsing history and interactions with our Sites and App;

G. Geolocation data, such as mobile device location;

H. Audio, electronic, visual and similar information, such as photos and videos;

I. Professional or employment-related information, such as work history and prior employer;

J. Non-public education information; and

K. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.

2. How We Use the Information We Collect

Purpose of Information Used	Legal Basis & Information Category (As described in Section 1 of this Policy)
To enable you to use our service, including: Create and maintain your account and profile: Ensure smooth account setup, profile management, and updates. Facilitate communication: Forward messages from other WooPlus users and keep you informed about important updates, confirmation emails, or relevant news related to your membership and activities on the app. Operate and enhance app features: Recommend other members to you, allow you to determine compatibility, and support personalized experiences based on your demographic information and preferences. Enable content sharing: With your permission, access your camera or photo album for adding images or videos to your profile. Shared content may appear on the WooPlus app, official site, social media accounts, App Store page, or Google Play page. You can withdraw this permission anytime by contacting us. Provide location-based services: Use location information to connect you with other users nearby and personalize your app experience. Monitor and improve the service: Ensure the app functions properly, address technical issues, and troubleshoot as needed. Organize contests and promotions: Facilitate sweepstakes, contests, or events you choose to participate in.	Contractual necessity Your consent (where sensitive information or other type of information that requires consent is processed) Category: Account Information Profile Information Content Location Information Purchase Information Marketing, Survey and Research Information Customer Support Information Usage Information Technical Information Geolocation Information (CCPA Categories A, B, C, D, F, G, H)
To enable your purchases on our service, including: Processing payments Offering discounts and promotions, customizing prices	Contractual necessity Category: Account Information Profile Information Technical Information Purchase Information Usage Information (CCPA Categories A, B, C, D, F)
To support advertising and marketing campaigns, including: Measure advertising performance: Analyze and evaluate the effectiveness of advertising campaigns run on our service to ensure relevance and impact. Promote our service: Assess the performance of marketing campaigns that promote WooPlus on third-party platforms. Share demographic insights: Provide advertisers with anonymous and aggregated demographic information to help tailor their goods and services to WooPlus users. This information is shared without revealing your identity. Personalized communication: Reach out to you with information about products and services that we believe may align with your interests.	Consent (where required under applicable law) and otherwise our legitimate interest. It is in our legitimate interest to promote our service. Category: Account Information Profile Information Usage Information Marketing, Survey, and Research Information Technical Information Geolocation Information (CCPA Categories A, B, C, F, G, H)
To support and enhance our services, including: Managing communications: Sending operational emails and other essential messages. Improving service quality: Running focus groups, market studies, and surveys to better understand user needs. Analyzing service usage: Evaluating how our service is used to identify opportunities for improvement. Enhancing customer care: Review interactions with our support team to refine and optimize the quality of assistance. Innovating and testing: Developing new features and services, leveraging advanced technologies, and conducting thorough testing to ensure functionality. Research and insights: Conducting research, publishing findings, and using aggregated data to drive innovation.	Contractual necessity Our legitimate interest: It is in our legitimate interest to improve our service over time Consent where required by applicable law (e.g., processing data classified as sensitive or special in some regions to ensure fair and equitable treatment across our diverse communities and to foster an inclusive environment within our service). Category: Account Information Profile Information Content Purchase Information Marketing, Survey, and Research Information Customer Support Information Usage Information Technical Information Geolocation Information (CCPA Categories A, B, C, D, F, G, H)
To comply with applicable laws and safeguard legal rights, including: Retaining data to ensure compliance with and demonstrate adherence to applicable laws. Assisting with investigations and addressing potential or ongoing litigation, regulatory actions, or disputes. Responding to legitimate requests from law enforcement, courts, regulatory bodies, or other authorities. Reporting illegal, harmful, or infringing content to law enforcement, government entities, or relevant authorities. Establishing, exercising, or defending against current or potential legal claims. Collaborating with law enforcement or partners to address abusive, fraudulent, or illegal activities.	Our legitimate interest: It is in our legitimate interest to comply with applicable law and protect ourselves, our members, and others, including as part of investigations, legal proceedings and other disputes Protection of your vital interests and that of other members Compliance with legal obligations applying to us such as responding to law enforcement requests for information Category: The categories of data shared will vary based on the specific circumstances surrounding each obligation, compelling interest, or dispute

3. How We Share Information

Recipients & Reasons for sharing	Categories of personal information
WooPlus community: As part of the WooPlus service, your profile information, including photos and details you choose to share, will be visible to other members you are matched with. This allows for meaningful interactions while protecting your privacy. We never share your contact information with other members.	Profile Information Content (CCPA Categories A, C, H)
Service providers/partners: We collaborate with trusted vendors and partners to support, enhance, and promote our Services. These partners assist us with essential functions such as data hosting and maintenance, analytics, customer support, marketing, advertising, payment processing, legal compliance, and security operations. All service providers and partners undergo a thorough vetting process and are bound by strict confidentiality agreements to ensure your information is handled responsibly.	Depending on the service provided by the vendor or partner, it may include: Account Information Profile Information Content Purchase Information Marketing, Survey, and Research Information Customer Support Information Usage Information Technical Information Geolocation Information (CCPA Categories A, B, C, D, F, G, H, K)
Business Transfers: In the event of a business transition involving WooPlus, such as a merger, acquisition by another company, reorganization, or sale of all or part of our assets, your personal information may be disclosed as part of the transaction. The acquiring company or entity will assume the rights and obligations regarding your personal information as outlined in this Privacy Policy. In the event of insolvency, bankruptcy, or administration, we may also need to transfer your personal information to third parties as part of the business restructuring process, always in compliance with applicable laws and regulations.	This could include all information that WooPlus holds about you, including all CCPA Categories listed above
Disclosure by Law and to Protect Abuse Victims: Compliance with Legal Requirements We may disclose your information if required by law or if we believe it is necessary to: Comply with a legal process, such as a court order, subpoena, or search warrant. Respond to requests or investigations from law enforcement or government authorities. Fulfill any other legal obligations. Protection of Rights and Safety We may disclose information to: Prevent or detect crime. Protect the safety, health, or well-being of any person, including yourself. Protect or defend WooPlus's rights, property, or interests, or those of third parties. Response to Abuse Concerns If we suspect abuse or have reason to believe that someone may be a victim of abuse (including elder abuse, child abuse, spousal abuse, neglect, or domestic violence), we may disclose information to appropriate authorities. These may include law enforcement agencies, child protection services, or court officials.	The categories of information shared will vary depending on the specific circumstances surrounding the request, but it often can include: Account Information Profile Information Content Purchase Information Customer Support Information Usage Information Technical Information Geolocation Information (CCPA Categories A, B, C, D, F, G, H, K)

4. Your Rights

At WooPlus, we respect your privacy and are committed to providing you with control over your personal information. Depending on your location and applicable laws, such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), you may have the following rights regarding your personal information:

Access, Correction, Portability

You can request access to the personal information we hold about you; If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct or update it. Where feasible, we will provide you or a third party of your choice with your personal information in a structured, commonly used, and machine-readable format.

Deletion

You can request that we delete your personal information under certain circumstances, such as: when it is no longer necessary for the purposes for which it was collected; If you withdraw your consent (where consent is the basis for processing); when we have unlawfully processed your information or must delete it to comply with legal obligations.

Exceptions: We may deny deletion requests if retaining information is necessary to:

• Fulfill legal obligations
• Detect and prevent fraud or illegal activity.
• Comply with internal information retention policies related to safety or regulatory requirements.

Object, Restrict, Withdraw

If we process your information based on our legitimate interests, you can object to this processing if you believe it impacts your fundamental rights and freedoms. You can also object to data processing for direct marketing purposes.

You can ask us to suspend the use of your personal information under certain circumstances, such as: when you contest the data's accuracy; if the processing is unlawful but you prefer restriction instead of deletion; when you need the data to establish, exercise, or defend legal claims.

If you have provided consent for specific processing activities, you can withdraw this consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affects you, unless: necessary for entering into or performing a contract; based on your explicit consent; authorized by applicable laws.

In these cases, you have the right to request human intervention, express your viewpoint, and contest the decision.

Exercising Your Rights

To exercise your rights, please submit a request by emailing us at support@wooplus.com or through the Feedback Page on the WooPlus app. Your request should include sufficient details to verify your identity (e.g., your registered email address or phone number) and describe your request clearly.

For your protection and that of all members, we may ask for information to verify your identity or authority to act on behalf of a member before responding to your requests. This ensures that only you can access your data and prevents unauthorized control.

We may reject requests for reasons including, but not limited to: Failure to authenticate your identity; Requests deemed unlawful, invalid, or infringing on the privacy, intellectual property, or rights of another individual. If you are requesting information relating to another member (e.g., copies of messages they sent you), the other member must submit the request themselves.

We strive to respond to your verifiable request within 45 days. If we require more time, we will inform you in writing. For data portability requests, we will provide the data in a readily usable format to facilitate its transfer.

Non-Discrimination

We will not discriminate against you for exercising your rights. Specifically, we will not:

• Deny you goods or services
• Charge you different prices or rates
• Provide a different level or quality of service

5. Security

WooPlus has implemented technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We restrict access to personal information to authorized personnel only and regularly review our security procedures to ensure compliance with best practices.

Unfortunately, no website or Internet transmission is ever completely 100% secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will ever occur, but here are some handy tips to help keep your data secure:

1. Please log in to WooPlus on a trusted device.
2. Please don't share the password you use to access your WooPlus Account with anyone else.
3. Change your password periodically.

Whenever you voluntarily disclose personal information on publicly viewable pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.

6. Data Retention

Personal information can only be kept temporarily for continued service and legitimate purposes, and we retain the information complying with applicable laws. The content stays as long as the account still exists. After your account is terminated, we will delete your personal information, as laid out below:

• We adhere to a strict data retention policy that involves deleting most of your data and retaining only limited information for specific purposes, as explained below:
• We retain a limited amount of data to fulfill our legal data retention obligations. Additionally, we store records of members' consent to demonstrate compliance with applicable laws.
• We maintain limited information based on our legitimate interests. For instance, we keep customer care records and supporting data to help us make informed decisions about customer care, enforce our rights, and defend ourselves in case of claims. We also retain information on past accounts and subscriptions for the establishment, exercise, or defense of legal claims. Furthermore, we keep data necessary to prevent banned members from opening a new account for as long as required to ensure the safety and well-being of our members.

Lastly, we maintain information based on our legitimate interests when there is an ongoing or potential issue, claim, or dispute that requires us to keep data. This includes instances where we receive a valid legal subpoena or request for data preservation, in which case we would need to retain data to comply with our legal obligations. We also keep data that may be necessary for legal proceedings.

Please note that even though our systems are designed to carry out data deletion processes according to the above guidelines, we regret that we can't promise all data will be deleted within a specific timeframe due to technical constraints.

7. Children's Privacy

Our service is strictly for individuals who are 18 years of age or older. We do not permit anyone under the age of 18 to use WooPlus, and we do not knowingly collect information from or market to individuals under this age. If we become aware that a user under 18 has registered and shared personal information with us, we will take prompt action to delete their account and information.

If you suspect that someone on our platform is under the age of 18, please report their profile using the in-app reporting tools. Your cooperation helps us maintain a safe and appropriate community for all members.

8. Changes to This Privacy Policy

We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on WooPlus Services and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Services. If any changes are made to this Privacy Policy we will reflect the "Last Revised" date above. It is your responsibility to review this Policy from time to time to ensure that you continue to agree with all of its terms.

9. Contact Us

If you have any questions regarding the Privacy Policy or our practices related to the WooPlus Services, please feel free to contact us in the Service via Help & Feedback or send us your inquiries to support@wooplus.com.